You said we did

 

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Maintain Good Communication

You Said: “Keep communication lines open”.

The PPG wanted the practice to maintain open communication by providing feedback on relevant and important information about new staff, services, improvements and important updates.

We did

The practice kept communication lines open by introducing new staff to the PPG group.

The practice has 4 new GPs:

  • Dr Illobachhie
  • Dr Samarasinghe
  • Dr Baradwaj
  • Dr Korneva

Four new receptionists have been recruited:

  • Jason
  • Demi
  • Khadiza
  • Christopher

The practice has trained three new phlebotomists:

  • Beverley
  • Khadiza
  • Shafa

A new reception supervisor has been employed:

  • Sheryl

We have appointed a Patient Liaison Lead:

  • Khadiza

The practice got an overall “Good” rating by the CQC in August 2025.

 

Access to Services

You Said: “What services are running and how do we access them?”

The PPG wanted to be updated on any new services as well as being involved in practice workshops.

In 2025/26, the workshop agreed by the PPG was to carry out a seminar to encourage uptake for immunisations.

We Did

On 10/09/2025 A Seminar Workshop was run by Nurse Ceri . This was an informative seminar with the following topics discussed:

  • RSV, Shingle, Pneumococcal, Flu and Covid Vaccines as well as childhood immunisations that would follow the new schedule out.

The workshop explained how vaccines work, concerns around vaccine safety, side effects and ingredients. This was a Questions and Answer workshop. The Workshop was run in two sessions, first targeting children in this group as well as defaulters and pregnant mothers. The new immunisation schedule was discussed. Second, another seminar was run for over 65 year old patients discussing the following vaccinations :- RSV, Shingles, Pneumococcal, Flu and Covid vaccines.

 

Patient experience  

You Said: “ Tell us how you monitor service delivery”

They wanted the practice to find out the views from our practice population with a view to improving patient experience via themes from  surveys, friends and family data and patient feedback.

We did

During the year the practice shared with the PPG the following data:

The friends and family data (FFT) was shared with the PPG and wider practice population on 13.6.2025 and 18.11.2025. This is an in-house survey that asks patients to state whether they would recommend the services provided at the practice to  to family and friends . Patients  are invited to comment .  The practice has trained a Patient Lead to listen to feedback and report back to management on themes from the surveys. This in turn is fed back to patients via the FFT survey results leaflet.  

During the year the practice shared the General practice Analysis Survey results (GPAS ) with the practice and PPG. Consecutive survey results were  demonstrated for 23/24 and 2025 .   

Training was given for the digitally excluded patients in May and December 2025 guiding them on how to complete e-consults, how to use the NHS app and how to access all services without using external methods 

Patients were able to share their experiences at Patient group meetings and workshops throughout the year held on the following dates: 13.6.2025, 18.11.2025 , 10.09.2025 and 17.2.2025. 
 

Published: Mar 4, 2026