2024/2025 Summary PPG report

 

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You Said & We Did

Core Issue 1

Keep Communication lines open

The PPG wanted the practice to maintain open communication by providing feedback on relevant and important information about our new staff, services, improvements, important matters

  • The practice informed the group that the practice has nominated a new Patient Liaison Lead RL. Additionally, during the PPG meeting on 11th November 2024, the practice announced the addition of three new reception staff members, with more staff set to join in December 2024. The practice also introduced a new salaried doctor to the committee members.
  • The practice informed that the contract with IMC/WW is coming to an end on 30th September 2025, and a new contract will need to be put in place to ensure continuity of care. All patients were written to and notified of this and were encouraged to participate in the survey in order to express their views on services provided by the practices. Representatives were present from Management, the ICB, PPG members and the wider practice population.

Core Issue 2

Keep us posted as to how to access services

The PPG wanted to be alerted of any new services and existing services held at the practice. The PPG also suggested using the practice forum as a platform to introduce these services including the health professionals who provide these services. The PPG members suggested running a diabetes workshop

  • In response to this, the PPG facilitator, contacted the diabetic nurses at Mile End Hospital who agreed to do a presentation at the practice on diabetes. The workshop was held on 14th August 2024, whereby the diabetic nurses shared their extensive knowledge on the subject. The session was well-received and appreciated by the PPG members.
  • During the PPG meeting on November 11th 2024, the practice introduced one of the health coaches who work at the practice. Information was provided to patients about the various services offered by health coaches, as well as local support groups available in the community.
  • Additionally, the practice updated the ‘access to services leaflet’ that identified all the services provided at the practice as well as the clinicians involved and their role within the practice.
     

Core Issue 3

Tell us about patient experience

The PPG members were interested in hearing how the practice monitors service delivery. They wanted the practice to find out the views from our practice population with a view to improving patient experience via themes from complaints, surveys, reviews  and PPG feedback.

In the PPG meeting held on June 19th ,2024, the practice shared the following;

  • Summer Newsletter 
  • Friends and Family Test (FFT) Data. 
  • During the November 11th 2024, meeting, the practice presented data from the General Practice Improvement Programme (GPIP), which focused on areas such as telephone access to the practice. This data was well-received by members who found it helpful and insightful.
  • The practice shared the General Practice Analysis Questionnaire (GPAQ) data. The practice shared the analysis of the previous GPAQ data 23/24 to 24/25. The practice had made significant improvements in the last year which indicated that the patient experience is positive and patients are happy with the care provided